Returns Policy

i. Returning goods if you make a wrong purchase

We advice that you review your order carefully before perior to checkout, as it cannot be modified once summited. If you make an incorrect choice, you can return any goods for within 14 days of receipt for a refund of those goods or exchange other goods with the same value or pay extra for the goods which cost more than the original returned goods. To qualify return an item under this Policy, Products must be in their original packaging with re-sellable conditions, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer’s possession. It is the Customer’s responsibilities to ensure that returned items are returned safely. Customer is responsible to pay the cost of returning goods. We take no responsibility for Product lost in transit. If you want a refund, we will refund the monetary value of the goods returned to us at the price you purchased them and all refunds may take up to 10 business days to be processed.

ii. Returning goods if they are faulty

Coilmat.com.au goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.If you think that there is fault with the goods you have received, please let us know straight away by contacting our CSRs. Please include as many details as possible about the order and the problem with the goods.

iii. Returns generally

This section applies to the return of all goods, regardless of whether they are faulty or you change your mind. You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please package your return goods properly to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in this error.